Our delivery process involves two stages: processing time and shipping time. Since many of our items are handmade, processing usually takes 3-5 business days before shipment. The total delivery time is typically 5–12 business days from the date of your order, depending on the destination and the courier's workload. You will receive a tracking number once your order ships.

Please refer to the specific Size Guide provided on each product page, as sizing can vary between our handmade garments. We always list actual garment measurements. If you are still unsure or are between sizes, please contact our support team with your measurements (bust, waist, hips). We are happy to provide personalized advice before you order!

We begin processing orders immediately, especially for our handmade garments. If you need to change your size or shipping address, please contact us within 2 hours of placing your order. After this window, cancellation or modification is no longer possible as the order has entered the production/shipping queue.

We strive to ensure our product photos are as accurate as possible. However, the color or texture may vary slightly due to screen calibration and lighting. If you feel the item you received is significantly misrepresented or you are disappointed with the fabric quality, please contact us immediately to discuss your return options.

No. We are delighted to confirm that we offer free premium shipping on all orders delivered within the United Kingdom, regardless of the total order value.

You can reach our Customer Support team via email at support@zarelthelabel.com or by submitting a form on our 'Contact Us' page. We aim to respond to all inquiries within 24-48 hours during business days.